Business Emirates Kz #18 (January - February 2018)

They appreciate discretion and the beautiful things in life: intelligent, curated, detailed. What is the value of preaching your hotel? L.C.: The St. Regis Astana embraces a treasured legacy of rich traditions. We are passioned about refined tastemaking - our sensitivity to beauty informs every interaction and every point of contact. A commitment to the highest achievements in style and design distinguishes each space and experience. Next is amodern indulgence - we preserve our guests’ most precious resource – time - with a dedication that borders on obsession, so they can save it or luxuriate in it. We create a perfectly appointed sanctuary where every guest can relax, unwind and indulge - in privacy and style. «WE ARE GOING TO MAKE THE ST. REGIS ASTANA THE NEW SOCIAL EPICENTER OF THE CITY » Also, it’s very important for us to create a discerning expertise - we cater to our guests’ personal passions and unique expertise, enriching their stays through exceptional offerings exclusive to St. Regis. We seek to inspire and enlighten, transporting guests and exceeding expectations with experiences beyond imagination. The uttermost, we are going to make The St. Regis Astana the new social epicenter of the city through our last brands’ passion - iconic celebrations. We raise the everyday through carefully choreographed celebrations, each an homage to our legacy of legendary social events. How is the work with the hotel staff organized? Does the staff receive special trainings? L.C.: The St. Regis cultivates its staff by providing competitive benefits, exceptional career development opportunities and an enriching environment where they may reach their fullest potential. Here, at the St. Regis Astana, we implement a talent-centered approach and developing our associates. We focus on ‘whole human performance’ spanning customer-facing associates to senior leaders. Our mission is to foster a culture of continuous learning and innovation. We have Training managers on board and organize trainings for our staff on a constant basis.