Business Emirates Kz #21 (July - August 2018)

ÊÀÇÀÕÑÒÀÍ «OUR CLIENTS WANT TO FEEL WELL-TREATED» Tansel Tercan: G ? ? G What is the meaning of quality service in hospitality industry for you?What kind of service your guests expect fromRixos? Tansel Tercan: If there is any place where customers are likely to be paying attention to the type of service they receive, it is within the hospitality industry. From restaurants to hotels and everything in between, your job as a hospitality service provider is to maintain customer happiness and satisfaction. Keeping your customers at the forefront of our operational plans to hold our hospitality business afloat is just not enough. Satisfied customers are looking for a memorable experience and dynamic service where it counts. From receiving quick service to bending the standard practices, such as extending a guest checkout in a hotel or customizing a menu item in a restaurant, customers want to feel as if their business is appreciated. To be on the receiving end of customers’ satisfactory ratings in surveys and among their network, anticipate their needs and be able to have your staff deliver accordingly. SATISFIED CUSTOMERS ARE LOOKING FOR A MEMORABLE EXPERIENCE AND DYNAMIC SERVICE Interview: Damir Baymanov ÏÅÐÑÎÍÀ ÄÅËÎÂÛÅ ÝÌÈÐÀÒÛ / ÈÞËÜ – ÀÂÃÓÑÒ 2018 / 19